Author name: Treefrog Editorial Team

Insights from the senior strategists at Treefrog Inc., a full-service marketing agency founded in 1989 in Newmarket, Ontario. We write about marketing strategy, pipeline, revenue operations and AI for growing companies.

Design process of a logo graphic
Brand Strategy

What’s in a logo

Logo design, and for that matter brand design, are not cookie-cutter solutions.

Sure, an agency can state that they have stock imagery that gets “close” to a logo design that captures the essence of your business. That’s like trying to be authentic by hanging a box-store piece of art in your living room, knowing that somewhere out there, thousands of other living rooms are donning the same badge of “authenticity”.

At Treefrog, we’re very passionate about design. It’s what makes us unique. Our attention to artistic creativity and visual impact is what sets us apart from other agencies.

We are also passionate about defending the work that goes into good design.

There’s been an emergence of online stock design companies recently. These companies create tension in the market because it makes people think that a brand is something you can just choose and move on. As if you could pick your corporate identity off a shelf and carry it to the checkout line.

Why You Should Invest In Your Logo

What’s in a logo, really? It’s just a graphic that identifies your company brand. What’s so complicated about that? Anyone can create a logo. Right?

Some may think so, but then you have to ask yourself why so many high profile companies spend so much on logo design.

What makes a powerful company logo? Why do some logos stick out from others? What makes us remember them? If they’re so simple that just anyone could do them, then why doesn’t every company have an unforgettable logo?

Consider that your logo is a tactical piece of a brand. A logo is not a brand. If a company comes to Treefrog asking for a new brand, expecting only a new logo, we’ll challenge their thinking.

The fact is, if your company is in need of a brand revamp, you’re not going to fix the problem with a logo. Don’t confuse an iconic symbol of your business as being the entirety of your brand identity. There’s far more to the concept of brand than a logo.

That is not to say that a logo is not an important part of your brand; quite the contrary. This is partly because of the fact that people can immediately tell a shoddy logo from one that’s quality. Your logo can immediately cause people to identify your company as either slapdash, or serious. That’s a pretty powerful sentiment to leave people with as a first impression.

Ideally, the logo will convey a feeling. Maybe it’s powerful enough to spark a memory. It needs the depth of meaning in order to foster an emotional attachment with people.

Keep in mind that a brand encapsulates all the pieces that a company uses to communicate with the world; from business cards, letterhead, brochures, colour uses, typography and image choice. A logo is just the tip of the iceberg when it comes to establishing a brand.

The Potato Factor

Gaby Hart, a faculty member at Georgian College for design, summed up logo design succinctly by saying: “A logo is a mark that a company can be remembered by; it should be so simple that you could draw it in the sand with a stick.”

In a similar vein, at Treefrog, we say that you should be able to cut your logo out of a potato. Think of all the things you want to do with your logo—feature it on print pages, your website, have it emblazoned on T-shirts and display it on trade show booth signs that need to be visible from hundreds of yards away. Who knows, you may actually want to have your logo in potato form.

Your logo should be able to stand out in a group of other logos listed on a partner webpage. It should be clear, definitive, and identifiable. There’s a lot of thinking that goes into the development of a logo, word mark or brand identity.

One of the many things we pride ourselves on as an agency is our personal touch. We want to spend time with you to understand your business and how you operate. Is the cost going to be higher than simply picking a logo off a shelf of dozens more like it? Sure. But you get the benefit of a team of experienced designers working with you on your brand rejuvenation.

We want to show off your logo as an emblem of our successful partnership. After all, the best logo designs are derived from collaboration, and a deep understanding of what makes your company unique.

Online Agencies: The Bargain Bin of Logo Design

Some wonder why there are agencies who charge premium amounts for logo design, when there are companies on the web kicking them out for a hundred bucks a piece. The question usually gets around to: what are you actually paying for in a logo design?

First of all, your business has its own unique identity, something that gives people the perception of character. You’ve put time and energy into your business and your brand. Would you really want to hire a stock logo company to shoehorn a look into your corporate identity? Think of it this way: who would you rather have write your autobiography, someone you know, or someone you just found online?

When your company wants a new logo, you have a few options.

1) You can go to a stock logo company.

Right away, the terms, conditions and deliverables are likely going to be different for each one you find. These companies often offer a fast turn around, and a handful of concepts for you to choose from. They may also allow you to make a number of revisions, depending on the price level you choose. Once approved, your logo may be sent to you in a variety of file formats that you will need for printing.

Where you may run into trouble: these are often online companies, i.e. they may not be locally based, so you can’t pop over to discuss your concept with the designer. They may even be in a completely different country, and there may be a language barrier. Discussing logos can often be a very abstract process and be quite an emotional experience. Email often doesn’t work when conveying emotion. Clients often cannot easily verbalize what is bugging them about a concept. A face-to-face meeting with a designer who can help you through the design jargon to focus in on the key areas can be very useful. Furthermore, with an online stock logo company, once you’ve maxed out your number of revisions, that’s it. If you’re not happy, then you have to pay for more revisions.

2) You can use a competitive design website.

These are sites where a client can post their project and the specifications and state how much they want to pay the designer. Designers then can “bid” on the job and post their ideas. After a predefined amount of time, the client then chooses which design they like most, pay the designer and the logo file is supplied.

Again, there are problems inherent in this method. This puts a lot of responsibility in the client’s hand, they have to be able to cohesively communicate the requirements of the project to a broad audience. A lot of people aren’t creatively minded, nor do they really know how to communicate what they really want. What you put in the brief will be taken literally by the designers on the site. If you’re not clear on what you want, then it’s highly likely that you won’t get what you want.

Also, since graphic design is not currently regulated by an authoritative body that checks that designers are at a particular level, ANYONE can post a design on a competitive design website. There is no regulation for quality or skill level. You may have to scroll through thousands of sub-par designs in the hope of finding your new logo. What if no one submits a design in response to your brief? That logo you desperately need will not get done until a designer, wherever they may be in the world, decides to do it.

As for revisions, it all depends on whether they were negotiated when you submitted the brief. The designer may provide the logo “as is” in which case you’d better be happy with what you got. Who knows whether the artwork file will even be constructed properly for a printer?

Here’s an analogy: imagine having a plumbing issue in your house. You know what’s wrong, but you don’t know the source of the problem. You describe the issue to the best of your ability on a website, say how much you’re willing to pay, and hit “submit”. Then you sit and wait for a plumber to come fix your problem. When (or more accurately if) that plumber arrives, you have no idea of their skill level, whether they are a legitimate plumber (maybe they do it part-time, maybe they’re a student!), whether they have any work experience and if they even know what they’re doing. The end result? Your plumbing issue might be fixed, or it might not, and you may have just flooded your house and be down $500.

3) You work with Treefrog or another Graphic Design/Branding company.

First off, you can go look at our website, get to know us, look at our portfolio of work, come meet with us and check that we’re real human beings. If you’re then happy to partner with us, you’ll soon be sitting down with our Art Director and a Designer to discuss your new logo, and the goals of your project. This is usually an in-person meeting and can be an hour or more of in-depth discussion about your company, your long term and short term goals, your likes and dislikes as well as your target market and applications.

After this meeting our designers will work on your logo. We have a team of designers and we will often work collaboratively on a project to refine ideas and come up with a wide range of concepts. Our designers have all had at minimum four years of Graphic Design training prior to working with Treefrog, and are all Graduates of recognized educational institutions. Our designers also have a wide range of skills, with backgrounds in illustration, fashion design, and editorial design—not to mention being skilled web designers. Our Art Director will work with the design team to refine your logo concepts until we’re sure they’re at the level of excellence that we aspire to here at Treefrog. These concepts will take into account your target market, the goals and future extensibility of the brand as well as adaptations for alternative printing techniques (such an embroidering on a T-shirt).

After presenting you with the concepts, we will plan another meeting, sometimes over the phone or in person (your choice) to discuss your thoughts on the presented ideas. We will then work closely with you to refine the logo concept to the final piece, until you are 100% happy. After the logo is approved we will save out a wide range of file formats and colour options to suit most, if not all possible ways that you may need the logo in the future. If you lose these files, we’ll always have backups to send to you if you need them.

At Treefrog, personality is very important. We know your company has a story, and we’d love to help you tell it. We also know that budget is a factor. But the good thing about working with an actual agency, is that we can work with you directly, and not expect you to have to conform to a rigid price structure or process for what should be a rewarding creative experience.

The point is, a brand and a logo are made up of so much more than just a stock image or your company name in a font.

What’s in a logo? You are.

Cropped close up of a woman's face
Creative Strategy

Professional Imagery: Why it is Important for Your Website

As much as we all loathe to admit it, let’s face it: appearance is everything.

Humans are visual creatures hence what others see has an undeniable impact on our success. Images transcend language and words and allow for a greater understanding of whatever is being discussed. Since first impressions are formed within seconds and since most of the information we consume and interpret is visual, quality design can make your site and your brand stick in the viewer’s mind as professional and credible. This article will discuss why we’re image based, how you can benefit from this knowledge and what constitutes as a well-designed site.

Why are we so Image Based?

Our minds react differently to visual stimuli because the human brain deciphers image elements instantly, while language is decoded in a linear, sequential manner taking more time to process. Studies tell us that 90% of information transmitted to the brain is visual, and visuals are processed 60,000 times faster in the brain than text. “Seeing comes before words. The child looks and recognizes before it can speak” (Berger, Ways of Seeing, 1972). So unless our words, concepts, ideas are hooked onto an image, they will go in one ear, sail through the brain, and go out the other ear.

How can we Benefit?

A professional, modern looking website can immediately build trust and guide visitors to take action. When it comes to web copy, people rarely read a piece of content word for word. On the other hand, images stick with readers longer and are more likely to give you a greater return on your content investment. The design of a website is significant because it affects how quickly visitors can find what they are looking for. If navigating the website is difficult or frustrating, the visitor will leave and try on another site, resulting in a lost opportunity. A good design will be easy to understand and navigate, helping potential customers find what they need and taking you one step closer to making a sale or getting in touch.

What Constitutes a Good Design?

Effective design should convey a message, tell a story, and allow anyone to understand what you’re talking about. Several factors such as consistency, colours, photos and simplicity all contribute to a well designed site.

I Want My Site to Look Like Apple

A common request we get via our design questionnaires is; “I want my site to look like Apple’s”. So many people ask this because Apple Inc. is pretty much synonymous with classy design. Why does Apple’s design work? Here are just a few reasons:

Simplicity: Take a look at Apple’s homepage and don’t think about what you see, but what you don’t see. The answer of course is visual clutter. Specifically the homepage, which simply shows off their most recent work and provides you with a few easily understood categories to help you get to the information you want to see. Even if your company is not as ubiquitous, you can still use minimal but attractive design to increase usability.

Stunning product shots: One of Apple’s principle reasons for cutting back on superfluous graphics on their site is to really showcase what’s important: their products. Just look at the shots they use; it’s nearly impossible to look at a page on the Apple site and not have your eyes focus on the products for seconds on end. There are several things that make these products look so incredible. The first is that they are obviously pristine. Chalk this one up to digital imaging experts. The combination is a mixture of photography, 3D modeling and Photoshop. The next thing they do is to make them take up a huge portion of the page, which are overwhelmingly impressive.

Consistency: Apple’s general look or “brand essence” is applied across every single thing they design. It’s quite stunning when you realize how much their software actually looks like their hardware. You can’t get much more integrated.

Details: Apple is all about attention to detail. Every little piece of their site is finessed into perfection. Never fall into the trap of saying “no one will notice” or “good enough.” It is often the margin of time spent on the tiniest details that separate the good websites from the great ones.

Strong grid: Every page on Apple’s site adheres to a strict grid structure; whether simple or complicated, it’s there. There is a ton going on, but it somehow seems attractive instead of overwhelming. Breaking sporadic information up into manageable cells drastically reduces visual clutter and confusion.

Go Pro

Professional images capture authenticity. Photographs not only show the visitor what you offer, but can also make them want to act. People no longer just want to browse a website, they want to experience it. The bakery website www.cookieitup.com is full of quality, wholesome images of fresh cookies and natural ingredients. The tantalizing photos and custom illustrations make one want to rush over and buy a box (or five). A personal touch is the result which really speaks to the handmade aspect of the products. The simplicity and consistency of the images speaks to the quality of the product.

It’s simple: the more professional, compelling and enticing your site’s photography is, the more business you’ll conduct over time. We’re not just talking about pretty pictures, we’re talking about a way to visualize information in a simple way that makes sense to the client. Using good photography of your products and services will help you market to a much larger audience. Photos open your content up to a whole new audience through giving visitors the chance to share your imagery with friends and family. Bonus: shared images are basically free advertising. Professional photos can make your visitor understand your product or service more.

Stock Photography

The key to using stock photography is searching for unique and compelling images that are relevant to your brand and your message without looking cliché. Using the site www.octacom.ca as an example, we immediately recognize what the business does, based on the images alone. Depending on your budget you can choose to use all professional, all stock imagery or a mixture of both.

Team Photos Convey Culture and Consistency

Hiring a professional to take photos of your team in action will get you authentic results that will convey company culture and consistency. Your face is part of your brand, so a professional head shot will not only look flattering, but will also make your customer see you as more trustworthy, sincere, and well-practiced. These photos can also be used in places other than your website. You can use them all over your personal and professional social media accounts, such as LinkedIn and Facebook where profile pictures matter most.

If you are striving to be professional and knowledgeable in the workplace, then your website needs to reflect that. Using great design and quality photography is a necessity in this visual world. Great design should convey a message in an easy, simple way, transcend language barriers, provide a good summary of information, support and break down complex concepts, and take a fraction of a second to understand.

The next time you’re tempted to skimp on the professional graphic design, bear in mind that images go directly into long-term memory (words are processed by our short-term memory). They can be called upon when thinking about a particular business or company. Make sure your business conjures great images along with compelling content. Recognizing the importance of visual communication for your site is key to your success.

Honeycomb with a bee
Technology Strategy

Understanding Website Hosting and Domains

Domains, hosting, registrar… you may know that these terms have something to do with a website, but what do they mean, and why should you care?

Do you know where your website is hosted? Who hosts your email? Who hosts your domain and where is that domain registered? Do you know who the administrative and technical contacts are within your company?

If you have been involved with a new website migration or build, you probably will have heard of the terms domain, hosting and registrar. But few people actually know what these things are, or why they are relevant to a website.

We’re going to try to break these things down a bit. Keep in mind that this is a complicated topic, so we’ll be using general terms and in some cases over-simplifying. Hopefully you’ll at least understand the basics once we’re done.

The main terms we’ll concentrate on are: Domain Registrar, Domain Name Server, Email and Website Hosting.

So what do these things mean? First of all, it helps to think of these terms in a hierarchical format.

Keep this structure in mind as we continue. Notice that we’ve arranged these in a top-down hierarchy.

At the top: The Registrar

It all starts at the top with the domain registrar. The domain registrar handles the registration of your website domain name, specifically what comes after the “www”.

It’s always important to make sure you know who has control of your domain, and that a reputable company is handling the renewal process. Domain names come up for renewal every few years, depending on the renewal plan. The last thing you want is to find out that you had unknowingly allowed your domain to expire.

In this same way, the registrar will handle the sale of multiple associated domains, for example .com .ca and .net versions of your website, or even similar URLs, like www.bakesale.com and www.bakesales.com

These companies have varying renewal policies for domains rentals. Keep in mind that you never actually “own” the domain, you continually rent them. Sometimes the registrar will set the renewal process to be automatic so that you don’t receive a notice every year; they’ll set it to renew automatically for 5 or 10 years. They’ll also have transfer policies in the event that you want to move your domain to another registrar.

Examples of Domain Registrar companies are: Treefrog, Tucows, GoDaddy, Network Solutions and NetFirms.

In the middle: The Domain Name Server (DNS)

Without getting too involved, a domain name server (DNS) is a massive database that stores website IP addresses and their associated “names”, in order for people to find sites on the Internet.

Brief explanation: each website has its own unique IP address, which is a set of numbers and periods. A domain name server translates those numbers into plain English. As opposed to seeing 234.543.345, we see the much prittier www.website.com.

Domain Name Servers handle website as well as email requests. Again, instead of having to remember some random string of numbers, the Domain Name Server allows you to send an email message to “somebody@website.com” and the servers handle all the necessary redirecting behind the scenes.

Examples of Domain Name Server companies are: Tucows, GoDaddy, Google, OpenDNS and Network Solutions.

At the bottom: Email/Website Hosting

Email and website hosting is on the bottom of the food chain in terms of access and control. These are on the same level in our diagram because technically they are not contingent on one another.

Email and website hosting can technically be handled by two different companies, but are often handled by the same one. A client can choose to migrate their website to another hosting company, and keep their email where it is. It is not necessary to host your website and your email in the same place.

Hosting a website basically means storing all of the website data: pages, files, images, and everything that would accept and serve up requests from users.

In the same way, email hosting entails storing all of the email messages and email files for that domain.

Even though website hosting and email hosting are on the same line in our diagram because they are not dependent on one another as far as permissions go, they are two very different entities. They operate on two completely different protocols—which is something that often confuses people, especially now that there are so many web-based email services like Gmail. Something to keep in mind: the Internet is the network; the World Wide Web and email are services used within it.

Now that we know a little bit more about the different pieces and what they are dependent on, let’s create a scenario.

“Knowing this information will help save time if you are getting into a website migration or new website build.”

Registering Your Domain

So you want to register your domain. This usually means that you have selected a website domain that you want to register (such as www.thiswebsiterules.com) and you’re ready to make it legit. By the way, don’t waste your time trying to register www.thiswebsiterules.com—it’s already taken.

Treefrog is a domain registrar, so we can handle this for you, or you can go through one of the examples of registrars listed above.

Normally you will need to assign an administrator, as well as a technical contact for your domain. Each contact is affiliated with an email address. It is very important to keep track of which email addresses are associated with these contacts. Sometimes people leave businesses and their email addresses are never changed. However this is the address that will receive notices about the domain expiration. If no one is getting those emails, then you could potentially miss the registration deadline, and your domain could legitimately be up for grabs.

The technical contact is normally the person who will handle technical questions regarding the domain. For example, someone notices that your DNS, website or email has stopped working, someone might look up your technical contact information and send that contact a notice. Again, keep track of who this person is. Sometimes critical notices are sent to this email address, and you want to make sure nothing gets missed.

Transferring domains

Some registrars will have made you confirm an agreement prior to getting on board, in which case you will need to know the details of that agreement before proceeding.

If a web agency (like Treefrog, for example) is going to be taking over as your domain registrar, then we will need access to the usernames and passwords for the accounts affiliated with your website. We’ll need to know the administrative and the technical contacts (where applicable) so that we can coordinate the transfer.

Alternatively, if we are going to be your DNS company, but you wish to remain with your current registrar, then we will need to know:

  • Who the registrar is
  • Who the administrative and technical contact are from your company for the associated domain
  • What the passwords and login information is in order to access the registrar information and properly set up the Domain Name server settings.

Hosting your Website and email

Some companies want to have their website hosted with one company, and their email hosted somewhere else. This can happen if the company is launching a new website, while their email has been with the same company for years and they are uncomfortable moving it.

Know Who is Who

In an ideal situation, Treefrog would handle all four of these components. It is only ideal in the rare case that there’s an issue, so we don’t have to go to any other source; everything is housed in one place. It’s not necessary that we handle everything, and we’re very clear about the freedom our clients have to host their email, website, or DNS anywhere they choose. The only thing is, we should know who is hosting these components at the outset of a project, to save confusion.

Knowing this information will help save time if you are getting into a website migration or new website build. We suggest compiling this information and knowing where to get access to it, in the event that there’s ever an issue with domain expiration, or hosting issue, or perhaps you have an IT person leaving and they know all this stuff; you have to be able to get access to this information efficiently.

We suggest having a quick cheat sheet somewhere accessible that contains your Domain Registrar, your DNS provider, your website and email hosting company, plus all your administrative and technical contacts, and the usernames and passwords for each level. Keep this in a safe place. Even if you personally don’t know all the technical details about your website, this will be a great starting point.

pen drawing digital lines
Marketing Strategy

Five Essential Parts of SEO

What is SEO?

SEO (Search Engine Optimization) is a magical art, created in the center of an active volcano by a colony of friendly yet mischievous gnomes.

SEO can’t be seen, it’s hard to quantify, it’s not altogether tangible, and it’s constantly shifting and moving around like the smoky essence of the universal ether.

SEO has had a tainted history. In the past few years, snake oil salespeople have been pulling their wagons into town and offloading their wares on the unassuming villagers. SEO was packaged and sold as the way to get to number one on Google. In the past, there were some questionable ways of making this happen. Evil SEOs of old employed backlinking magic, keyword stuffing, and various other wayward tactics to fool the poor Google. And it worked. But then the Google woke up, and it was angry.

With the release of several major upgrades to its algorithm, Google changed the rules for SEOs everywhere. Instead of ranking well for using dark tactics, sites were penalized. Some companies woke up one morning to find their websites had completely fallen off the radar. Since these major shifts in the industry, the world of SEO has become a completely different place.

The Google Effect

You may be aware of the fact that Google changes its algorithm over 500 times a year. Let me put that in perspective. Think of doing something 499 times this year. Google changes its algorithm more than that. That’s more often than some people shower. Every time this happens, the SEO industry feels it. Sometimes the changes are subtle. Sometimes they are major. Either way, a big part of SEO is ensuring your website makes the grade—that is, stays in line with Google’s ranking criteria. There are forums on the Internet where SEO engineers do nothing but debate what Google is going to do next, and what it means. Deciphering Google is a full time job.

Google gets over 60% of search engine traffic

Also, let me clarify. I use the term “Google”, but what I really mean is “search engine”. Everyone knows there are other search engines out there. I think. There’s also Bing, and there’s… Bing. Fact: Google gets over 60% of the search engine traffic on the web, so for the purpose of expedience, I’ll probably just keep saying Google when referring to search engines.

As for the explanation of SEO, I have come to think of it in five distinct sections.

Technical

Technical SEO deals with applying attributes to web pages which happen on the back end, where most mild-mannered content creators choose not to venture. Technical SEO changes can include improving page load times, applying microformatting, validating the W3C markup, and various other techniques.

Search engines acknowledge the effectiveness of a website from a technical perspective, so it’s an important aspect to improved SEO. But once those technical changes are applied, they don’t keep awarding your site points with Google. Even though these updates are important, the SEO work is really only just beginning.

Content/Creative

This is the most important part of SEO. Content should be at the core of your SEO strategy. Whether it’s articles, images, videos, infographs or a collection of all of these, the more relevant and helpful your content is, the better your chances of it being found on the web.

Tactical

Tactical SEO refers to optimizing websites on a page-by-page basis, in order to ensure they make the grade for popular search engines.

Tactical SEO involves the effective insertion of keywords into on-page content throughout a website. This may sound simple enough, but keywords are different for every industry, every company, and every individual.

The wrong keywords will draw the wrong kind of traffic to a website. If the keyword is too broad, you’ll get tire-kickers. If it’s too specific and exclusionary, you may be cutting out part of your audience. Keywords use a balance, and it’s ongoing. Basically, tactical SEO involves strategic content insertion on a continual basis.

Social

Social is a great way to pull traffic to your website organically. It stems from having great content and staying engaged with your audience. Ideally your audience will share your content, comment about it, and give you feedback. All of this activity drives traffic and calls attention to your web presence.

Reporting

This is the science of SEO. Through custom reporting, SEO managers can determine whether a strategy is working. Because one client’s goals are different from the next, SEO strategies should be tailored to fit specific needs. It isn’t all about getting to number one on Google (something we’ll cover more in depth soon), it’s about identifying a client’s key performance indicators and doing everything you can to meet expectations.

As SEO Manager at Treefrog, this will not be the only article I write about SEO. It’s such an involved topic, there are hundreds of angles to cover. In fact, many of the topics brought in this article are grounds for more explanation, which I plan to provide as we go forward. In the meantime, please feel free to email your questions or flag me down on Facebook/Twitter/LinkedIn and I’ll be happy to help however I can.

I hope that you will enjoy following along this incredible journey as we learn and experience together. In the meantime, I’ll be hanging’ with the gnomes.

Close up of a keyboard, but instead of an enter key, there is a green accessibility key
Technology Strategy

AODA: Making Your Website Accessible to People with Disabilities

You may already be aware of the Accessibility for Ontarians with Disabilities Act. But are you aware that it will have an effect on how websites are developed?

The goal of the Accessibility for Ontarians with Disabilities Act (AODA) is to make Ontario and Ontario-based organizations fully accessible to people with disabilities, and that includes websites and digital content.

According to Statistics Canada, 13.7% of Canadians aged 15 or older have a disability. Additionally, the Canadian population is aging. StatsCan found seniors accounted for a record high of 14.8% of the Canadian population in 2011, up from 13.7% in 2006.

AODA states all privately held or non-profit organizations in Ontario with more than 50 employees must ensure their websites and digital content conform to World Wide Web Consortium’s Web Content Accessibility Guidelines (WCAG) 2.0. There are three levels of the WCAG 2.0 – Level A, Level AA, and Level AAA. Your organization’s site needs to be WCAG 2.0 Level A-compliant today.

By January 1, 2021, all public organizations and companies with more than 50 employees must meet WCAG 2.0 Level AA. WCAG 2.0 Level AA includes captioning for both live and pre-recorded video and audio available online.

Find Out How AODA Relates to Your Business

The timeline for your organization to be AODA-compliant depends on the size and nature of your business or non-profit entity.

The timeline for implementation is complex because the law deals with many facets of business, of which website accessibility is one. To give you an idea, here’s a PDF created by the Government of Ontario that gives a timeline detailing requirements and compliance deadlines.

The Government of Ontario website features a wizard you can use to find out what category your organization belongs in, and which gives you a sense of the deadlines that directly affect your business.

What You Can Do Now

When you’re developing your website strategy, consider implementing the following functionality:

  • Write your content in clear language that is easy to understand
  • Use strong contrast for text on backgrounds to make it easier to read
  • Provide alternate text for images and captions
  • Mark decorative images — images that have no direct relevance to an article — as null text Tag: (alt=“”)
  • Ensure that your website is navigable with a keyboard
  • Provide text transcriptions for audio recordings
  • Provide text transcriptions and captions for videos
  • Avoid blinking images or potential seizure-inducing visual elements
  • Use clear link text (instead of “click here”, describe the link and its content)

WCAG 2.0 Accessibility Will Improve Your Site SEO

Search Engine Optimization (SEO) is the practice of making your site discoverable on the web via search engines. It’s an involved process that involves leveraging your content so that Google takes notice of your site.

Complying with WCAG standards ties in with good SEO practices. For example, alternative text tags should describe images in the context of the article in which they are placed. The description shouldn’t just be a bunch of keywords stuffed into a text field at random. These tags are read aloud by screen readers. They need to make sense. Plus, Google likes it better when they do.

The more you make your site accessible, user-friendly and transparent, the higher your rankings will be. In other words, the more accessible you make your website to people with disabilities, the more Google will acknowledge your credibility.

AODA is Already Law: The Time is Now

If you factor in accessibility measures to your site at the outset of the project, the process will be far easier. There are guidelines and accessibility checklists available you can use to test your site’s compatibility.

AODA will encourage businesses to make their websites more accessible to potentially millions of additional users, making the internet a much more accommodating place for the millions of people with disabilities in Canada, and around the world.

For more information about AODA-compliant websites and how Treefrog can help, get in touch with us.

PLEASE NOTE THAT THIS IS NOT A LEGAL DOCUMENT, AND SHOULD NOT BE RELIED UPON FOR LEGAL ADVICE.

More Resources:

Web Content Accessibility Guidelines (WCAG) 2.0

WebAIM’s WCAG 2.0 Checklist for HTML documents

WebAIM Introduction to Web Accessibility 

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