Technology Strategy

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AI Noise
Technology Strategy

AI Is Not Replacing Marketers. It Is Replacing Guesswork.

The short answer: AI’s biggest impact on B2B marketing isn’t producing more content; it’s replacing guesswork with visibility. In long, multi-stakeholder sales cycles, most buying happens before sales is invited in. AI can identify anonymous company visitors, track intent across the web, score accounts by likelihood to buy and flag buying stage, so teams focus on the accounts that are actually moving.

There is no shortage of noise around AI in marketing right now, and most of it centres on content generation and productivity gains. While those efficiencies are real, they are not the structural shift that will separate high performing B2B organizations from the rest. The real impact of AI is not about producing more marketing output. It is about eliminating blind spots in how companies identify demand, prioritize accounts, and convert revenue.

In complex B2B environments, particularly in manufacturing and technical industries where sales cycles stretch six to eighteen months and involve multiple stakeholders, the majority of buying behavior happens before sales is ever invited into the conversation. Gartner reports that B2B buyers spend only a small fraction of their total buying journey meeting with potential suppliers, and when multiple vendors are involved that time is divided even further. In other words, most of the decision process unfolds out of view.

That lack of visibility is where AI creates leverage.

1. Anonymous Visitor Identification

Traditional analytics platforms tell you how many people visited your site and which pages performed well, but they rarely tell you which companies were behind that activity unless someone completes a form. In reality, serious buyers often conduct extensive research without identifying themselves. They review specifications, compare solutions, and revisit high value pages while coordinating internally with operations, engineering, procurement, and finance.

AI driven identification tools can match anonymous traffic to company level data using IP intelligence and behavioral pattern recognition. Instead of seeing isolated sessions, you begin to see organizational engagement over time. You can identify which accounts are returning, which content themes they are exploring, and whether interest is increasing.

That shift moves marketing from measuring traffic to understanding account level momentum, which fundamentally changes how pipeline is developed.

2. Intent Data Tracking

Buyers do not confine their research to your website. They consume industry publications, read analyst reports, compare vendors across multiple platforms, and search for answers on third party sites long before they make contact.

AI can aggregate intent signals across thousands of B2B content sources and detect when a company’s engagement around specific topics intensifies. Instead of guessing who might be in the market, you gain visibility into which organizations are actively researching problems aligned to your solution.

Forrester and other industry analysts have consistently found that organizations leveraging advanced intent data see improved alignment between marketing and sales, largely because prioritization becomes behavior based rather than list based. When you can focus attention on accounts demonstrating real research activity, budget allocation becomes more disciplined and campaign execution becomes more efficient.

3. Predictive Analytics and Account Scoring

Many organizations still rely on basic lead scoring models that assign arbitrary points to individual actions such as email opens or page visits. While that approach offers surface level insight, it rarely reflects true revenue probability and often inflates engagement without improving conversion.

AI driven predictive analytics evaluate historical deal data, firmographic attributes, engagement depth, buying committee involvement, and sales cycle patterns to identify which accounts are statistically more likely to convert. Instead of relying on intuition or vanity metrics, teams receive prioritized account rankings grounded in real performance data.

Research from McKinsey has shown that companies effectively applying AI within sales and marketing functions can generate meaningful improvements in conversion rates and revenue growth compared to peers relying on traditional processes. The advantage is not volume, it is precision.

When prioritization reflects probability rather than activity alone, leadership gains clarity and forecasting becomes more credible.

4. Buying Stage Identification

One of the most common inefficiencies in B2B marketing is messaging misalignment. Educational content is sent to accounts already evaluating vendors, while product specific messaging is pushed to organizations still defining the problem.

AI can analyze engagement patterns across content, page depth, return frequency, and cross channel activity to classify accounts into buying stages such as Awareness, Consideration, and Decision. Campaign messaging, advertising creative, website experiences, and sales outreach can then adapt based on where the account actually sits in its journey.

This does not require more campaigns. It requires smarter sequencing and better signal interpretation. The result is improved relevance and higher conversion efficiency without increasing headcount.

5. Campaign Orchestration and Sales Intelligence

When account identification, intent data, and predictive scoring are integrated, AI can coordinate campaigns dynamically across channels including display advertising, email nurture, and website personalization. Campaigns evolve based on engagement intensity rather than running as static sequences that ignore behavioral changes.

Equally important is the impact on sales. AI systems can generate alerts when target accounts spike in activity, revisit key solution pages, or increase topic research across industry platforms. Outreach becomes timely and contextual rather than speculative.

That alignment between marketing signals and sales action shortens response time and strengthens pipeline velocity.

This Is Not About Replacing People

AI does not replace strategic thinking, creative positioning, or executive leadership. What it replaces is guesswork.

It reduces wasted spend driven by poorly timed campaigns and misaligned outreach. It increases visibility into account behavior, sharpens prioritization, and improves timing precision throughout the revenue cycle.

At Treefrog, we recognized early that many growth challenges are not effort problems. They are visibility problems. Teams are executing campaigns, producing content, and supporting sales, yet leadership often lacks clear insight into which accounts are moving and why.

We use AI driven systems to surface the hidden signals inside target accounts, identify genuine buying intent, and prioritize execution around companies that are actively progressing through the market. By lifting the veil on anonymous behavior and aligning campaigns to real engagement data, strategy becomes more disciplined and growth becomes more predictable.

AI does not make marketing intelligent on its own. It enables intelligent execution when paired with strong leadership and clear positioning. Organizations that choose to operate with greater visibility will allocate capital more effectively, respond faster to market movement, and build more resilient growth systems.

The real question is not whether AI will influence B2B marketing. It already is. The question is whether your current system is designed to see what is happening beneath the surface or whether it is still relying on signals that arrive too late.

Frequently asked questions

Will AI replace marketers?

No. AI doesn’t replace strategic thinking, creative positioning or leadership. It replaces guesswork, reducing wasted spend from poorly timed campaigns and giving teams clearer visibility into which accounts are moving and why.

How is AI used in B2B marketing?

Five high-value uses: anonymous visitor identification at the company level, intent data tracking across third-party sources, predictive account scoring from historical deal data, buying stage identification, and campaign orchestration with sales alerts.

What is intent data in B2B marketing?

Signals aggregated across thousands of B2B content sources that show when a company’s research on specific topics intensifies. It shifts prioritization from static lists to real buying behaviour.

Does AI improve B2B conversion rates?

Research from McKinsey has shown that companies effectively applying AI in sales and marketing can see meaningful improvements in conversion rates and revenue growth. The advantage is precision, not volume.

AI Maturity
Technology Strategy

Why AI Maturity Happens Faster With Partners

The short answer: AI maturity stalls inside most companies because staying current becomes a permanent distraction: stretched teams test tools between meetings while real growth work waits. AI-enabled partners get there faster because their output depends on consistency, so tools get standardized early, guardrails go in and training is continuous. The real advantage isn’t cost; it’s time.

AI is no longer optional. Most leadership teams already know that. What is harder to deal with is how disruptive it is to actually keep up.

We’re no longer talking about just a handful of AI tools to choose from. There are literally thousands. In some estimates, millions of public models exist across open source and commercial ecosystems. New tools appear weekly and existing ones change constantly.

Staying Current is Not a Project. It is a Permanent Distraction.

Most teams will give it a try anyway. They’ve been asked to start using AI to be more productive so that’s exactly what they’ll do.

Tools are tested between meetings, pilots alongside real work and already stretched people will be tasked to stay on top of AI while still hitting project deadlines. That is usually where momentum starts to slip.

It’s a recipe for failure and it’s probably an expensive one as productivity actually goes down during the learning curve.

Building AI Internally Feels Slower Than It Should

Most companies do not have a role in-house to develop an AI strategy, create AI protocols and safeguards, and train on AI adoption. Someone has to track what is changing and decide which new models matter and which ones do not. Someone has to retrain teams as workflows evolve and someone has to enforce standards when adoption drifts. That someone is almost always doing another job already. Now stretch that across an entire company that has each department doing the same thing. 

Research consistently shows that organizations move quickly at the start, then stall. Not because AI stops working, but because coordination starts taking more time than execution.

All of that competes directly with day to day growth work.

The Cost Most Teams Do Not Track

While teams debate tools, real work waits.

Focusing on AI should not mean existing growth issues get deprioritized, such as underperforming campaigns that never get revisited, inconsistent messaging across channels, or reporting delays that make it harder to see what is actually driving revenue.

More than eighty percent of companies are already using AI in at least one function. Many are still stuck in pilot mode, still revisiting tool decisions, still trying to standardize workflows months after adoption begins.

How Partners Create Momentum Faster

AI-enabled partners do not have the option to tinker indefinitely, because their work depends on consistency. If a tool breaks, output breaks, and if quality drifts, results suffer. That pressure forces discipline early in ways most internal teams simply cannot prioritize while juggling day-to-day responsibilities.

As a result, tools get standardized sooner and workflows are designed around AI instead of being bolted on after the fact. Guardrails are put in place because mistakes scale quickly, and teams are trained continuously rather than through one-off sessions. This creates stability in an environment that is otherwise constantly shifting.

Clients benefit from that discipline without having to live inside the churn. Instead of spending time evaluating which tools to trust or rebuilding workflows every few months, they step into systems where those decisions have already been made, tested, and refined through real use.

When AI Is Working, You Barely Notice It

In mature environments, AI is not treated as a headline initiative or a special project that requires constant attention. It simply sits inside the work, supporting how research is done, how content is produced, and how analysis happens.

Because the workflows are already established, teams are not stopping to debate which tool to use or how to apply it. Work moves faster and with less friction, which is why organizations that embed AI into their operating models tend to see more durable gains than those treating it as a side project. Partners reach this level sooner because they are forced to operate this way, while internal teams often struggle to create the same space.

Experience Lowers Risk

Speed is only valuable when it is paired with control. AI introduces risk alongside opportunity, including accuracy drift, inconsistent data quality, and governance challenges that grow as usage expands.

Partners encounter these issues earlier and more frequently because they operate across industries and use cases. Over time, that exposure turns into practical standards, policies, and guardrails that reduce risk before it becomes visible to leadership. Organizations without those guardrails often end up learning through costly missteps.

Speed Is the Point

The real advantage of working with a partner is not cost savings. It is time.

AI only creates value when it accelerates execution, and that acceleration is immediate when workflows already exist. When they do not, months can disappear into setup, experimentation, and rework before meaningful impact shows up.

Execution speed remains one of the strongest predictors of growth. Compressing the learning curve allows organizations to move faster, learn faster, and adapt without constantly resetting.

This Is Not About Replacing Teams

This approach is not about removing people or roles. It is about redistributing load so internal teams are not forced to choose between keeping the business running and figuring out how new tools should actually be applied. By sharing execution and keeping pace with change, partners help prevent the constant context switching that slows progress and makes it harder for good ideas to take hold.

AI tools are not the limiting factor. Time and attention are. When teams are stretched thin, even good technology struggles to take hold. Creating space for focus and follow through is often what determines whether AI becomes a real advantage or just another initiative that never quite delivers.

Frequently asked questions

Why is AI adoption slow inside most companies?

Few companies have a role dedicated to AI strategy, protocols and training, so it falls to people already doing another job. Organizations move fast at the start, then stall as coordination takes more time than execution.

How do partners speed up AI maturity?

Their work depends on consistency, so they standardize tools sooner, design workflows around AI instead of bolting it on, put guardrails in place early and train continuously. Clients step into systems that are already tested.

What are the risks of adopting AI in marketing?

Accuracy drift, inconsistent data quality and governance gaps that grow as usage expands. Partners see these issues earlier across industries and turn that exposure into practical standards before problems reach leadership.

Does working with an AI partner replace internal teams?

No. It redistributes the load so internal teams don’t have to choose between keeping the business running and figuring out how new tools should be applied.

2022 digital transformation agency
Technology Strategy

The Era of Advanced Digital Transformation

While Tesla made waves with the introduction of commercially available electric transportation, heralding a shift in automotive trends, Treefrog has been at the forefront of championing a different kind of revolution: the continuous journey of Digital Transformation. As we step further into 2024, this journey has evolved, adapting to post-COVID realities and the ever-changing digital landscape.

Navigating the Digital Frontier

We’ve moved far beyond the initial phases of the digital era, often compared to the transition from film cameras to digital. Today’s challenge lies in the ongoing process of transformation – a dynamic, active journey. Treefrog stands as a guide and partner for businesses, navigating through this ever-evolving digital terrain.

The Essence of Digital Transformation

The concept of ‘digital’ encompasses a vast array of changes and practices. It’s an umbrella term that includes embracing advanced technologies, engaging in digital communication, expanding global trading, and adapting to remote work. Treefrog interprets Digital Transformation as a holistic change, integral for businesses to maintain relevance and edge in the competitive market.

Challenges and Opportunities

Digital Transformation is nuanced, offering both challenges and opportunities. It redefines customer satisfaction, efficiency, and work dynamics. This transformation requires a delicate balance, merging traditional values with innovative digital practices and catering to diverse employee and customer preferences.

Digital Disruption and Organizational Change

The role of corporate strategy and organizational culture is being redefined under the influence of Digital Transformation. It’s not just a technological shift but a cultural one, impacting the very fabric of businesses. This is a new chapter in the evolution of work and industry, necessitating adaptability and forward-thinking.

Strategic Digital Integration

The current landscape is not just about adopting digital tools; it’s about embedding digital thinking into the core of business processes. This involves a comprehensive overhaul of how businesses operate and interact with customers, marking a significant shift in the approach to work and customer engagement.

Embracing the Future of Digital Transformation

In today’s world, adopting a digital-first strategy is essential for survival and growth. The transition includes embracing innovative technologies like AI, robotics, and drones. Treefrog is dedicated to guiding businesses through this transformative era, ensuring they are well-positioned to thrive in the advanced stages of the Digital Revolution.

Technology Strategy

Top 5 Benefits of Generative AI For Your Business

Generative AI is not just some passing trend. It has emerged as a game-changer in the business world, offering numerous benefits that can streamline the operations of any enterprise. So, let’s explore the top five benefits of using generative AI for your business.

Automating Repetitive Tasks

Many routine tasks – such as data entry, report generation, and data analysis – can be tedious, repetitive, and time-consuming. However, with the advent of generative AI technology, these tasks can be automated, freeing up time for you to focus on higher value tasks. Automating repetitive operations can significantly enhance productivity and optimize available time, be it for work on new projects or providing better customer service. By automating these menial tasks, you can improve your bottom line revenue. This automation can also greatly reduce the likelihood of human error and increase efficiency, benefiting the overall productivity of the organization.

Personalized User Experiences

With the rise of big data, we are now seeing a massive increase in the availability of customer data. By utilizing machine learning algorithms, generative AI can sort this data to create personalized user experiences for customers. Generative AI analyzes customer interactions and behaviour history, allowing you to offer recommendations and tailor their services to fit customers’ preferences accurately. Personalization changes customer experience from being generic to fulfilling and ultimately promotes customer satisfaction and retention. You can easily gather insights and gain a more comprehensive understanding of customer behaviour by analyzing large data sets rather than manually entering data or using surveys. This is also called a Customer Data Platform (CDP).

Improved Customer Service

Generative AI is disrupting traditional customer service channels by providing more personalized and intuitive interactions. Algorithms are designed to understand the nuances of human speech to offer valuable solutions to customer queries quickly. Generative AI-powered chatbots, which are becoming increasingly common, offer you a way to provide real-time assistance without canned responses. AI chatbots can personalize their responses according to the provided customer information. These chatbots not only offer an experience that feels human but is also more efficient. Chatbots can reduce wait times, increasing both customer satisfaction and customer loyalty.

Better Quality Control

One of the most significant challenges in the manufacturing industry is quality control, as products can experience faults or defects in various stages of production. Generative AI-powered tools can provide digital feedback and insight on product quality control. AI algorithms can process large amounts of manufacturing data in real-time, detecting issues and initiating corrective action promptly. This capability helps businesses improve product quality, reduce customer complaints, and enhance customer experience overall.

Cost-Effective Operations

By automating routine tasks, generative AI-powered automation substantially reduces operational costs, enabling efficient cost-cutting. Additionally, it can improve the productivity of operational processes, saving time and resources. AI-powered predictive analytics can offer relevant insights for informed decision-making, reducing waste and expenses resulting from poor decision-making. Generative AI technology enables businesses to optimize costs while magnifying operational efficiency, guaranteeing profitability in the long run.

Want to get started?

Treefrog can help you integrate generative AI into your business operations that will significantly improve and transform your current processes. As this technology develops and evolves, it promises even more opportunities for businesses to remain innovative and competitive in their markets.

epicor vs SAP
Technology Strategy

Epicor Integration vs SAP Integration: Which is the Better ERP Software for Your Business

Enterprise resource planning (ERP) software is critical for businesses to compete in today’s competitive business environment. With the industry becoming more competitive, it can be hard to decide which ERP software is the best for your business.

We’ll be putting Epicor Integration and SAP Integration up against each other to see which one is the better software for your business. Take a read-through of the pros and cons of both software to decide which one is right for your company.

Software Overview

Epicor Integration

Epicor is a premier enterprise system ideal for manufacturers, distributors, and professional service providers. Epicor is tailored for industry-specific functions and has a full range of services, including supply chain management, accounting, and invoices paid and received. Ideal for mid-market businesses, Epicor is your unified, integrated software solution.

SAP Integration

SAP ERP business software has four decades of experience. Its intelligent technologies and leadership in business processes make it the perfect choice for any business. SAP is not just for large companies. Many small and midsize companies also use this software.

Functionality

Though both of these platforms have various functionalities, Epicor beats SAP when it comes to certain functionalities. Epicor has shown more financial, HR, inventory, purchasing and quality management functionality than the industry average and SAP Business One platform. This makes Epicor the superior platform for functionality, though that doesn’t mean SAP won’t work for you. SAP only falls short for manufacturers and distributors.

Simplicity

Both systems will require training and effort on your part, but it is well worth it for the benefits your business will receive from integrating one of these platforms. Epicor is seen as the more straightforward platform to learn, as it doesn’t require the in-depth coding that SAP does, and you can often achieve your goals with minor customization. SAP is a great platform. Still, it does require customization and coding that make it less user-friendly.

Ownership Cost

Ownership cost depends on the amount of customization and coding you will need. Since SAP requires a lot of customization, it is not the cheapest program to use. This also makes it not ideal for small businesses. Epicor, on the other hand, is more cost-effective due to its functionality and easy-to-use platform. Making Epicor ideal for small to midsize companies looking to expand their business cost-effectively.

Conclusion

Both platforms are powerhouses in the ERP industry, and both have pros and cons, so before you choose one, make sure you do your research. Whatever platform you choose for your business, you will notice a massive difference in your business and growth.

Are you Ready?

Are you ready to take your business to the next level? Treefrog has helped a variety of companies integrate their online store with their ERP. Let our team of experts help your business. We are here, guiding you through every step of the way.

Give us a call at 647-370-4602; our team of experts is ready to help!

shopify vs. magento
Technology Strategy

Shopify vs. Magento: Which Platform is Right for Your Business

Today, it’s critical to have an online store to reach a wider audience and increase sales. Whether you’re a new company or rethinking your online platform, you need to consider the two best platforms out there, Shopify or Magento. Though Shopify and Magento are often in a battle against each other as the best, they’re both vastly different platforms, and each has its own pros and cons. 

When comparing these two platforms to determine which one to use, it can be challenging to decide which one is the best for your business. That’s why today we’re going to tell you the difference between Shopify and Magento, so you can quickly determine which platform is right for your business.

Costs

Firstly, let’s talk about the cost of each platform. Though this shouldn’t be your only deciding factor when it comes to which platform to use, it is something you need to take into consideration. 

Shopify is a SAAS software (software-as-a-service), which means users pay monthly fees to host their online store. There are three membership tiers, basic which is $29 a month, Shopify at $79 a month, and advanced Shopify at $179 a month. The downfall of Shopify is that the more you play, the more options you get, like abandoned cart recovery and gift cards. 

Magento is a little different, as it costs nothing to use their software. They offer an enterprise solution, which does have a cost to use, though the cost solely depends on your needs.

User Experience 

User experience is critical to customer retention and driving sales on your online store, which is why it’s essential to pick a platform that has the best user experience. So which platform has the best user experience? 

Shopify is the easier of the two platforms and is the better option for companies that don’t have developers. However, Magento offers many extensions that don’t require any coding, making it just as easy to use as Shopify.

SEO

Search engine optimization (SEO) is critical for your website and online store. It’s how you end up on the front page of Google. If you want your business to increase sales and organic traffic, you need SEO. Both Shopify and Magento rank high for their SEO capabilities. 

Though when it comes to SEO, Magento is in the first place. Magento SEO capabilities include headings, meta descriptions, and page URLs and titles. Unfortunately, Magento is not fully optimized for SEO. If you want to fully optimize your online store, you’ll need to hire an agency to help you.

user experience

Themes 

Designing a beautifully branded website is critical to creating brand awareness and recognition. So it’s essential to find a platform that offers themes that can be easily edited and branded to your liking. 

Both Shopify and Magento offer themes, with Shopify offering 69 different themes to choose from. In contrast, Magento offers thousands of themes to choose from. Both have responsive themes, ensuring whether a user is on their phone or desktop, your site will perform flawlessly. 

The downfall of Shopify themes is that they don’t allow for many changes to be made to them, whereas Magento allows for more design options. Magento even has a drop and drag option to make design pages quicker and easier.

Conclusion

There are several differences between Shopify and Magento, so whatever you choose, make sure you choose wisely. You want to ensure you select the right platform for your business.

Take Your Business Online

At Treefrog Inc., our Frogs are experts in many fields that can benefit your online marketplace. For more information on how our team can help, give us a call at 905-836-4442.

Technology Strategy

How to Enhance Online Sales with Product Configurators

Nowadays, consumers are looking for more and more customization in their online shopping experiences. Businesses not only need to offer great shipping and return policies, but customer service and customization are key. That’s why adding product configurators to your website is critical to helping you grow your online sales.

Product configurators provide customers with the ability to customize their products at the touch of their fingertips. You are helping them to purchase a product exactly how they want it. What exactly are the benefits of having a product configurator on your website, and how does it help you increase your revenue. We’ll be answering those questions and more in this article.

What are Product Configurators

A product configurator is an interactive software that allows the customer to choose certain product features defined by the business. The product configurator then validates it and enables the customer to move onto the next step.

A product configurator takes a collection of parameters, characteristics, and rules determined by the business. Though it seems simple, it’s a complex software full of regulations that the product configurator will use to validate whether this selection is allowed before allowing the customer to put their choice into the cart. This form of customization allows the user to purchase the item exactly how they want it, but it also helps your business in many different ways.

Benefits of Product Configurators

Reduce Lead Times

When you allow customers to build a product themselves, it will be unique and designed exactly how they want. This will help move the customer through the buyer’s journey faster and allow your sales reps to sell quicker. It will help your sales representatives have all the information they need to send out quotes faster and send orders to the manufacturing team.

Increased Customer Satisfaction

Providing customers with a product designed precisely to their liking automatically helps to increase customer satisfaction. Due to the simplicity and the ability to have a custom product, it increases customer retention and satisfaction. Customers are more likely to return to a business that they had a good experience with versus one they didn’t.

Ensures Correct Orders

How many times have you purchased something, and it’s been incorrect or missing key components? Probably too many times to count. When you have a product configurator, it helps ensure that orders are fulfilled correctly and on time because the invoice is directly sent to the manufacturing team. This will also help to increase customer satisfaction instantly.

Are you Ready?

Are you ready to take your business to the next level? Treefrog has a roadmap and team to get you there. Through our process, we will learn about your goals to help build a time-based, realistic, results-oriented system complete with training and deployment for your team. We are here, guiding you through every step of the way. Our process works with you – to make you and your business better, smarter, and faster.

Give us a call at 905-836-4442; our team of experts is ready to help!

Technology Strategy

Best E-Commerce Platforms to Sell Your Products Online

Selling online is a big step to take for your business. It can help you grow your business in ways you could not have imagined. Taking such a massive action requires time and research to ensure you’re picking the best platform for your business.

When picking a platform, you need to consider how customizable it is, the cost of getting started, and where your audience is? However, the number one thing you need to consider is how much they’re taking off your product’s sales. All of this can seem overwhelming and time-consuming, which is why we’ve done the hard part for you. We’ve compiled a list of four e-commerce platforms and covered all the things you need to know about each platform. So let’s get started!

Wix

Wix is an excellent place for beginners to start. It’s low cost and very easy to use. Wix also has a library of pre-made templates to help you get your online store up and running quickly. Don’t be fooled though, Wix still has some downfalls, such as being weak for search engine optimization (SEO) and e-commerce only being available to those with paid plans. You will also need to pay additional fees for integrations and add-ons. These are just things to keep in mind when picking a platform for your online store.

Shopify

Shopify is a Canadian platform and is a great budget-friendly option. It’s more complicated than Wix but still comes with professional themes. Shopify also has a variety of apps and add-ons, which helps with functionality. Like any online platform, they do come with some cons that should be considered. Shopify is limited to what you can do and is a higher price point for enterprise-level plans. Also, there are transaction fees for specific payment gateways. Shopify also makes it challenging to pull external data sources. We love using Shopify, but it’s critical to note that they do take a percentage of your sales, which means it’s good to look at options later down the road as the business begins to grow.

Big Commerce

Big Commerce comes with a lot of features that the previous platforms don’t give you. It’s also fully hosted and easily scalable. However, Big Commerce price lockdowns force you into enterprise accounts when you exceed a certain amount of income. It also lacks robust content management. You’ll have to decide if the pros outweigh the cons on this platform.

Woocommerce

Woocommerce comes with a lot of pros to it. For one thing, it’s free and open-sourced. It’s also highly customizable and comes with lots of support. Woocommerce also integrates with many other platforms and payment gateways. In all, Woocommerce gives you a lot of control and doesn’t take a cut of the profits. This is all great, but unfortunately, it does come with some cons. Since Woocommerce is created for WordPress, you’ll need a WordPress website. It also requires extensions for large-scale product inventory, and attachments can be expensive.

Whether you’re just starting or you’ve been selling online for years, selling online is a vital part of your business’s growth. That’s why having in-depth knowledge of all the e-commerce platforms will help you decide which platform is best for your business. We recommend that you keep researching, and if you have questions about e-commerce that Google can’t help you with, you can always contact the experts at Treefrog.

Connect With Treefrog Inc. Today!

At Treefrog Inc., we understand that starting an ecommerce business is hard, and we want to help! Our Frogs are experts in many fields that can be beneficial to your online marketplace. For more information on how our team can help, give us a call at 905-836-4442.

Computer drawn keyboard with large key depicting wheelchair and word "Accessibility"
Technology Strategy

New AODA Guidelines to Make Your Website Accessible in 2021

Treefrog specializes in helping companies ensure their websites are AODA compliant.

Does your organization or business fall under any of the categories below?

  • Businesses and non-profits with 50 or more employees
  • Municipalities
  • Libraries (all public and those private libraries with 50 or more employees);
  • Public-sector organizations; and
  • Public and private-sector educational institutions (regardless of staffing)

If so, by June 30, 2021, the expectation, as outlined in AODA, is that all websites and web content must be accessible, as per WCAG 2.0 Level AA compliance metrics.

Computer drawn keyboard with large key depicting wheelchair and word "Accessibility"

Also, businesses and organizations with over 20 employees must file an accessibility compliance report with the Government of Ontario by June 30, 2021, which was recently extended from Dec 30, 2020.

Businesses and nonprofits must meet the standards of Accessibility rules in Ontario. The Province of Ontario’s website has a full list of accessibility rules and guidelines that should be followed and any critical updates.

What are the top 5 Accessibility Compliance Issues?

1. No alt-text on images

Simply stated, all images require an alt tag.

If an image discloses information that helps understand the message, you must provide alternative text that describes the information.

For more complex images, like a graphic, table, pie chart, etc, your alternative text must summarize the image’s content.

Logos are an exception, but they should have null alt text to allow adaptive technologies to skim over them.

For more information on alt text on images, you’ll find all the Accessibility rules on the Government of Ontario’s website.

2. Links without proper context

City skyline with arching lights depicting "links"

Including backlink on your website is a great way to strengthen your SEO, but with the new AODA rules, you have to be more careful. If you are using terms like “click here” or “learn more,” unfortunately, that is not enough. You now must explain where the link is going before it gets clicked. For example, an acceptable alteration would be “Learn more on how to be AODA compliant.”

You should also avoid opening links in a new window, and you should avoid having multiple links directing to different locations that share the same text.

More information regarding the proper use of links can be found on the Government of Ontario’s website.

3. Colour contrast issues

A red apple in the middle of a large number of green apples

In some cases, having a particular colour combination can be challenging for someone to see. In the case of a dark background, you need to make the fonts lighter and when you are using a light background, you need to make the fonts darker.

Your contrast ratio should be 4.5:1 for standard text and 3:1 for large text. According to WCAG 2.1, the large-scale text must have at least 18 point or 14 point bold font size.

4. Social media platforms

A woman looking at a cell phone, with icons representing social media floating past

In essence, social media platforms should be used to supplement your webpage. If you do link your social media content to your website, it must also be accessible to the best of your ability.

5. Audio and video

Close up of woman's hand using mobile phone, video controls superimposed over image

All prerecorded audio and video must have closed captions and a text transcript. The text transcript must be as descriptive as possible.

The user must have full control over the video, which means they should be able to pause, stop and rewind all audio and video files.

What’s the next step?

Do your research and make sure you are compliant. In case you aren’t taking this seriously, you could receive a fine of up to $100,000 a day if your website doesn’t align with AODA standards. This is a risk you do not want to take.

Visiting the Government of Ontario’s website can help with gathering information, but if you seem to be overwhelmed by the situation, don’t worry. Thankfully our team of web design experts can help you avoid any unforeseen charges.

Download our AODA Checklist

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Technology Strategy

ERP Integration: How to Connect Your ERP to Your Website

ERP integration connects your ERP (the system that runs inventory, pricing, orders and invoicing) to your website or online store so data moves between them automatically. Customers see live stock, their own pricing and their order history online, and your team stops re-keying web orders into the ERP. It works with most ERPs, including SAP, Epicor and SYSPRO, and with older, legacy systems.

This guide covers how ERP integration works, what it does for your customers and your team, how a project runs, how to prepare your people and what it costs.

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What is ERP integration?

Your ERP holds the facts about your business: products, stock levels, customer accounts, pricing, orders and invoices. Your website is where customers look for those facts. Without integration, the two are kept in step by hand, or not at all.

Integration takes the data from both systems and combines it into a single source of truth. That data is then synced back to each system, so what customers see on the website always matches what the ERP says. The same combined data can then drive reporting, automation and better service.

What can you connect between your ERP and your website?

  • Inventory and availability: live stock levels, restock dates for out-of-stock items and accurate delivery estimates by warehouse.
  • Pricing: list prices, customer-specific pricing and time-limited promotional pricing, changed once in the ERP.
  • Orders and quotes: web orders and quote requests flow straight into the ERP, with no re-keying.
  • Customer accounts: invoices, order status, order history and one-click re-orders in a customer portal.
  • Product information: specifications and photos that stay accurate everywhere they appear.
  • CRM data: contacts, buying patterns and service tickets alongside order history.

What are the benefits of integrating your ERP with your website?

Customers get accurate stock and delivery dates

Few things lose a customer faster than checking out, then learning the item is on backorder for months. With an integrated ERP, the website shows when stock is low or gone, picks the right warehouse at checkout and gives a realistic delivery date. Customers can plan and order on their own schedule, whether you sell B2B or B2C.

Pricing changes once, everywhere

Change a price in the ERP and it changes on the website. Customer-specific pricing, down to individual products, becomes manageable through logins and portals, and you can run time-based pricing for a customer group during a campaign or season.

Your team stops re-keying orders

If people are typing web orders or quote requests into the ERP, they are compensating for systems that can’t talk to each other. That manual work invites errors, slows invoicing and fulfilment, and makes it harder to capture clean customer data. Automating it frees your best people for work that needs their judgment, which matters when key roles are hard to fill.

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Customers serve themselves

A customer portal lets buyers see invoices and order status, re-order past items without picking the wrong part, and update their own account details. That takes routine questions off your sales and service teams.

You can notify customers about what matters to them

Ask your customers what they want to hear about in real time: back-in-stock alerts, shipping updates, price changes, quote responses, new products. Any change that exists in your ERP or web data can trigger a message, and the same data powers personalized product suggestions, customer-specific promo codes and abandoned-cart emails.

You see what happened, and what’s coming

With web and ERP data in one place, monthly, quarterly and annual revenue reporting is current and accurate, and you can tie it to quoting and browsing activity. When customers use your quoting tools to quote their own customers, you also get an early view of demand further down the channel, which makes forecasting more reliable.

B2B customers can quote their own customers

In B2B, one of the most useful things you can do is help your customers serve theirs. An integrated platform can let a dealer or contractor take your quote, add their own materials, labour and markup, and send it on, which speeds up their turnaround and keeps your products in the deal.

You can grow without adding admin

Once routine processes are automated and customers have the information they need, you can add sales channels, product lines or new markets without a matching rise in order entry and data wrangling. A clean, combined data set is also the foundation for analytics and AI tools later.

Should you connect your ERP to your CRM as well?

Often, yes. A CRM on its own shows contacts and the sales conversation. Linked with your ERP, it also shows what each customer browses, buys together, searches for and can’t find. That fuller picture helps sales guide buyers, tailor product suggestions and spot gaps in your range.

Why spreadsheets aren’t a substitute for integration

Many businesses bridge the gap between the ERP and the website with spreadsheets. It works at small scale, then breaks. Versions multiply as files are passed around, nobody can see changes as they happen, each sheet is built around one person’s logic, and a single slip of the hand can alter critical figures without anyone noticing. Integration replaces that copy-and-paste layer with a system that updates itself, controls who can change what and keeps one version of the truth.

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Which ERP systems and web platforms can be integrated?

Treefrog’s process is platform-agnostic on both sides. We have integrated ERPs such as SAP, Epicor and SYSPRO with web platforms such as Shopify, Magento and WordPress, and in many cases we already have modules built that shorten the project. If you’re still choosing an ERP, our Epicor vs SAP comparison is a good place to start, and for the store side see Shopify vs Magento.

How does an ERP integration project work?

Every project is different, but the steps are consistent:

  1. Scope. We document what data needs to move, between which systems, and why. The scoping document is yours to keep.
  2. Platform review. We look at the systems holding the data and decide the best way to move it in and out.
  3. Data analysis. We check the format, completeness and accuracy of your data. Some of it usually needs cleaning first.
  4. Solution design. We design what customers and staff will actually use, such as a price list, a quote request tool or a customer portal, so it works well and looks right.
  5. Build, train and launch. We build in phases, train your team before go-live and keep improving after launch.

How do you prepare your team for an ERP integration?

New systems change people’s day-to-day work: processes, responsibilities and how they deal with customers. Adoption can’t be left to chance. Four things make the biggest difference:

  1. Get leadership aligned first. Every leader should back the project before it’s announced, so the message is consistent across the business.
  2. Find internal champions early. They don’t have to be on the project team. They need to be people others listen to.
  3. Share the benefits for end users early. Short updates at team huddles or town halls build understanding before launch day.
  4. Build training into the schedule. Plan it, don’t assume it. Hands-on practice in a test environment builds confidence, and regular check-ins after launch catch what needs improving.
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Can an older ERP or website be integrated?

An older ERP can usually be integrated. Legacy systems and databases still hold valuable data; they just make it harder to reach. Integration puts that data to work now, without the cost and disruption of an ERP upgrade, and buys you time to plan the upgrade properly when you’re ready.

An outdated website is a bigger obstacle. If it isn’t collecting useful data and isn’t easy to use, integration won’t fix that, so the website may need work first. A modern, usable site is a prerequisite for getting value from the integration.

How much does ERP integration cost?

Cost depends on the systems, the data and what you want customers to be able to do, so it’s set during scoping. Large projects can be phased: start with the module that pays back fastest, then use the return to help fund the next phase. Phasing keeps each step affordable and lowers the risk.

Frequently asked questions about ERP integration

What is ERP integration?

ERP integration connects your ERP system to your website or online store so inventory, pricing, orders, invoices and customer data sync automatically between them, without manual re-entry.

Do I need to upgrade my ERP before integrating it with my website?

Usually not. Legacy ERPs can be integrated, which lets you use the data you already have now and plan an upgrade on your own timeline.

Which ERP systems can Treefrog integrate?

Treefrog’s process is platform-agnostic. We have integrated ERPs including SAP, Epicor and SYSPRO with web platforms including Shopify, Magento and WordPress.

What is the difference between ERP integration and CRM integration?

ERP integration syncs operational data such as stock, pricing, orders and invoices. CRM integration adds the customer relationship side: contacts, sales activity and service tickets. Connecting both gives the fullest view of each customer.

How much does an ERP integration cost?

It depends on the systems and scope, which is why the price is set during scoping. Projects can be phased so the first phase starts paying back before the next one begins.

Talk to Treefrog about ERP integration

If you’re not sure where to start, we’ll help you find the gaps between your ERP and your website and the integration that will pay back first. Contact us or call 905-836-4442.

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